Q: Do I need to pay sales tax?
A: No, there is no sales tax on our site.
Q: What methods of payment do you accept?
A: We accept mobile money, all major debit and credit cards, bank transfer and PayPal.
Q: What if I need to modify my order?
A: If you would like to add items to your existing order, please reach out to us immediately by calling our helpline +233244489678 or writing to us via email at firstname.lastname@example.org
Q: How do I cancel my order?
A: If you would like to cancel your order, please reach out to us immediately by calling our helpline +233244489678 or writing to us via email at email@example.com
Q: Do you accept international orders?
A: We can ship your order almost anywhere in the world.
Q: Can I pay over the phone?
A: Yes, we accept any payment over phone. Please call our helpline +233244489678 or write to us via email at firstname.lastname@example.org.
Q: Is my payment on your site secure?
A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
Q: What should I do if I am getting an error when I pay with mobile money, credit/debit card or PayPal?
A: If you are trying to checkout using mobile money/debit/credit card/PayPal as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment will be canceled within 24 hours. Please check with your mobile money/debit/credit card company to ensure that your mobile money account/card is available.
Q: What can I do, if I cannot place an order successfully online?
A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and the try again. Second, if the problem persists, please change to another computer or another internet browser, such as Firefox, and then try again. Or you can try to login after several hours. Lastly, if the above steps don’t work, you can contact us.
Questions about Order Processing:
Q: Are all your items in stock?
A: Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
Q: Can I change my order after my mobile money account/debit/credit card or PayPal account is charged?
A: Please be advised that once an order has been placed and processed, it could still be modified and cancelled. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation.
Q: How can I track my order?
A: You can check the status of your order at any time by going directly to the links provided by our customer service via email or sms. Please note that you should have the order number and email address to track the order status. We will email the tracking details to you.
Q: What should I do if my order never arrived?
A: Be sure that all of your orders have dispatched already. If your order displays your package has been sent, and you don't receive it in 4 weeks; please contact customer service for assistance.
Questions about After-Sales:
Q: How do I return a product purchased at this site?
A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return
or exchange an item, please contact us directly by call, sms or email for assistance.
Q: How long will it take to process the exchange or refund?
A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
Reserving the Right:
This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.